Privacy Policy
Effective date: 12 October 2026
DoneOffline.com is a trading name of Paul Inglis, New Plymouth, New Zealand. We handle personal information in line with the New Zealand Privacy Act 2020. Contact: support@doneoffline.com
Business structure: sole trader.
What we collect
When you buy:
- your name and email address,
- your country and billing details as collected by Stripe,
- your order details (product, price, date).
When you download: basic technical information about download requests, such as date, time, and IP address, to deliver your file securely and prevent abuse.
When we email you: whether our emails are opened and which links are clicked, so we can confirm delivery and see that download links are working.
When you contact us: the information you include in your message.
We do not receive or store your full card details. These are handled by Stripe.
Our products run on your device. Information you enter into a purchased product stays in your browser or on your computer, and is not sent to us.
Why we collect it
- To process your payment and deliver your product.
- To send your welcome email, download link, and any support replies.
- To handle fault reports, refunds, and legal or tax record-keeping.
- To prevent fraud and misuse of download links.
We do not sell your personal information. We do not send marketing emails unless you have separately agreed to receive them, and every marketing email includes an unsubscribe link.
Who we share it with
We use trusted service providers to run our business. Some are based outside New Zealand, mainly in the United States:
| Provider | Purpose |
|---|---|
| Stripe | Payment processing |
| Resend | Sending transactional emails, and measuring email opens and link clicks |
| Vercel | Website hosting and file delivery |
These providers process information only to provide their services to us, and are required to protect it. We may also disclose information where required by law.
Cookies
Our sales pages use only the cookies needed for checkout and security. If we add analytics in future, we will update this policy.
How long we keep it
We keep order records for as long as needed for support, refunds, and our legal and tax obligations (in New Zealand, generally 7 years). Download logs are kept only as long as needed for security.
Your rights
You can ask to see the personal information we hold about you, or ask us to correct it, by emailing support@doneoffline.com. We will respond within 20 working days.
If you are unhappy with how we have handled your information, please contact us first. You can also complain to the New Zealand Office of the Privacy Commissioner at privacy.org.nz. If you live in the EU or UK, you may also contact your local data protection authority.
Security
We take reasonable steps to protect your information, including secure payment processing and expiring, personal download links. No online system is completely secure.
Changes
We may update this policy from time to time. The current version is always published on our website, with its effective date.